Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to crystalsnova@outlook.com.
- All
- Pre Sale Questions
- Technical + purchasing Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We only provide shipping to the United States currently. If you live in other countries, please contact ‘crystalsnova@outlook.com’ for help.
Free shipping on orders over $49 USD. If your order under $49, and the shipping fee is $5.9 USD
No. At Crystal Nova, we advocate for a lifestyle of natural healing through the use of mineral crystal energy and artistic expression, allowing you to unleash the immense power within your inner universe. Our products are not specific to Wiccans, or any other religious path.
YOf course! We take extreme care to source our products ethically and in a way that causes as little harm as possible to our earth. We always check with our suppliers that our products are cruelty free, ethically sourced, and vegan friendly.
Technical + purchasing Questions
Remember to add ‘crystalsnova@outlook.com’ into your ‘safe senders’ list on your email, since we have been made aware that lots of our emails are finding their way into people’s junk folders!
International Packages are sent via UPS or other shipping available.
Once you have placed an order, please allow 2-3 business days for your order to be fulfilled and shipped out.
It will take approx 14-20 business days to united state.
In almost all cases where caskets are reported missing, they can actually be found by calling your local sorting office where they are being held before being returned to us. Please do call them, before you contact us to report missing caskets. Thanks!
When PayPal attempts to process a payment without success, they automatically try again 5 days later – and one final time, five days after that. So long as one of those payments processes, you will still receive your package. If after three attempts, your payment fails to process, your purchase is automatically cancelled, and you would need to purchase again to continue receiving packages.
If a Packages is returned to us without our authorisation, or if it is refused by the recipient (for any reason, including an unwillingness to pay any customs charges that may have been applied, which are out of our control) then any refund given will be minus our cost of postage, and minus a $6 handling fee.
You can change your address by emailing us. We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at crystalsnova@outlook.com
